Question: What can I do if I no longer have access to the authentication app used for 2-Step Verification on my Virnexis Games account?

Answer: If you no longer have access to the authentication app used for 2-Step Verification on your Virnexis Games account, please follow these steps:

1. Visit the Virnexis Games Support site at the following link:

   • https://support.virnexisgames.com/request

2. Provide the requested information to help us verify that you are the owner of the Virnexis Games account

3. Explain that you no longer have access to the authentication app used for 2-Step Verification

4. Select Submit Request

For security reasons, Virnexis Games Support may request additional information to confirm account ownership before 2-Step Verification can be reset or removed. Do not include your password, authentication codes, backup codes, or other sensitive security information in your support request.